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Privacy Policy

  1. You signify and acknowledge that you have read our Privacy Policy, which by default governs your visit, usage, and access to this website.
  2. During the course of your visit, usage, and access to this website, all the personal information supplied to us by you will be treated as strictly confidential. PASHMKAAR stores and processes your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000 and Rules thereunder), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act, 2000 and Rules thereunder.
  3. You must refrain from visiting, using, and accessing this website, if you object to the said Privacy Policy and the terms therein.
  4. PASHMKAAR may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. PASHMKAAR may disclose personal information to law enforcement offices, third-party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce PASHMKAAR’s Terms and Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of PASHMKAAR users or the general public.
  5. The personal information that you give us includes name, billing address, mobile number, email ID inter alia.
  6. We gather the automatic information, for example, “cookies”, provided to us whenever you interact with us and we obtain certain types of information when your web browser accesses our website i.e.www.pashmkaar.com or advertisements and other content served by or on behalf of PASHMKAAR on other websites. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content. We implement Google Analytics Demographics and Interest Reporting and automatically track certain information about you based on your behavior on our website. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect, and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from, which URL you next go to, your computer browser information, and your IP address.
  7. Using the Ads Settings, the Users can opt out of Google Analytics for Display Advertising and customize Google Display Network ads. The Users can also opt out of Google Analytics using Google Analytics currently available opt-outs for the web.
Cookies
  1. Cookies are alphanumeric identifiers that are transferred to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as ‘Recommended for You’ and storage of items in your Shopping Cart between visits.
  2. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of PASHMKAAR's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any PASHMKAAR services that require you to Sign In. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.
Disclaimer
  1. You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and exercising reasonable prudence before entering into any transactions through the website.
  2. You further acknowledge and undertake that you will use the website to order products only for your personal use and not for business purposes.
  3. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Website, including payment and delivery of related products, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. PASHMKAAR shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Website.
  4. It is possible that other users (including unauthorized Buyers or "hackers") may post or transmit offensive or obscene materials on the Website and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the Website, and the recipient may use such information to harass or injure you. PASHMKAAR does not approve of such unauthorized uses, but by using the Website you acknowledge and agree that PASHMKAAR is not responsible for the use of any personal information that you publicly disclose or share with others on the Website. Please carefully select the type of information that you publicly disclose or share with others on the Website.
  5. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  6. Each product offered for sale on the Website is a hand-crafted unique piece and there may be a slight variation from the picture shown. The product specifications (weight, color, etc.) mentioned in the product photos are only approximate. Each product, being exclusively hand-crafted, once sold, is not subject to return or replacement.
Intellectual Property Claims
  1. PASHMKAAR and its affiliates do not infringe upon the intellectual property rights of others and respect the Intellectual Property of others.
  2. If you believe that your intellectual property rights have been used in a way that makes up for any concerns of infringement, kindly notify our Grievance Officer, specifically, providing the following:
    1. identifying the particular content that is infringing;
    2. details of your intellectual property rights that you claim to have been infringed and documents in support thereof.
  3. Once we receive the said Notice, we will evaluate the claim of alleged infringement and may take certain actions, including removal of the information and/or an item inter alia all of which may be taken without any admission as to liability and without prejudice to any rights, remedies or defenses PASHMKAAR may have, all of which are expressly reserved.
  4. You agree to indemnify PASHMKAAR for all claims, if any, brought by a third party against PASHMKAAR arising out of or in connection with the Notice.
  5. Furthermore, by submitting a Notice as mentioned above, you grant PASHMKAAR the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media.
  6. Giving false, misleading or inaccurate information in the Notice to PASHMKAAR may result in civil and/or criminal liability. You should contact a legal advisor should you have any questions.
  • Grievance Officer
  • e-mail ID: info@pashmkaar.com
Copyright
  1. The entire content included on the website, such as text, graphics, logos, button icons, images, audio clips, video clips, data compilations, and software, is the property of/licensed in favor of PASHMKAAR, its affiliates, or its content suppliers and is protected by India and international copyright, authors' rights and database right laws.
  2. All software used on this website is the property of PASHMKAAR, its affiliates, or its software suppliers and is protected by Indian and international copyright and author's rights laws.
  3. You must not systematically extract or re-utilize parts of the contents of the website and/or utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or multiple times) for re-utilization of any substantial parts of this website, without the express consent of PASHMKAAR and/or its affiliates, as applicable.
Trademarks
  1. The graphics, logos, page headers, button icons, scripts, and product names of PASHMKAAR are the trademarks or trade dress of PASHMKAAR unless otherwise specified.
  2. PASHMKAAR's trademarks and trade dress must not be used in connection with any product or service that is not PASHMKAAR's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits PASHMKAAR.
  3. All other trademarks not owned by PASHMKAAR that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by PASHMKAAR.
Payments
  1. While availing any of the payment method/s available at the Website, PASHMKAAR will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to: a) Lack of authorization for any transaction/s, or b) Exceeding the pre-set limit mutually agreed by you and between "Bank/s", or c) Any payment issues arising out of the transaction, or d) Decline of transaction for any other reason/s
  2. All payments made against the purchases on the Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India.
  3. Before delivering your order, PASHMKAAR may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to PASHMKAAR’s users.
  4. Transactions, Transaction Price, and all commercial terms such as Delivery and dispatch of products and/or services are as per principal-to-principal bipartite contractual obligations between you and PASHMKAAR, and Payment Facility is merely used by you and PASHMKAAR to facilitate the completion of the Transaction.
  5. You have specifically authorized PASHMKAAR or its service providers to collect, process, facilitate, and remit payments and/or the Transaction Price electronically in respect of transactions through the Payment Facility. Your relationship with PASHMKAAR is on a principal-to-principal basis.
  6. You understand, accept, and agree that the Payment Facility provided by PASHMKAAR is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online payment, collection, and remittance facility for the Transactions on the PASHMKAAR Website using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing a Payment Facility, PASHMKAAR is neither acting as a trustee nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.
  7. PASHMKAAR does not provide any credit facilities.
  8. The customer will need to cover any applicable customs duties in their respective countries.
  9. All prices displayed on the Website are final and no further discounts or facilities are available for any customer.
Payment Facility for Users
  1. You understand that upon initiating a Transaction you are entering into a legally binding and enforceable contract with PASHMKAAR to purchase the products using the Payment Facility (a mechanism to pay through cards or net banking or online medium), and you shall pay the Transaction Price through Buyer’s Issuing Bank to PASHMKAAR using Payment Facility.
  2. You may agree with PASHMKAAR through electronic communication and electronic records and using the automated features as may be provided by the Payment Facility on any extension/increase in the Dispatch and/or Delivery time and the Transaction shall stand amended to such extent. Any such extension/increase of Dispatch / Delivery time or subsequent novation/variation of the Transaction should be in compliance with Payment Facility Rules and Policies.
  3. You shall electronically notify the Payment Facility using the appropriate PASHMKAAR Website features immediately upon Delivery or non-delivery within the time period as provided in the Policies. Non-notification by you of Delivery or non-delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction.
  4. You shall be entitled to claim a refund of the Transaction Price (as your sole and exclusive remedy) in case you do not receive the Delivery within the time period agreed in the Transaction or within the time period as provided in the Policies, whichever is earlier. In case you do not raise a refund claim using Website features within the stipulated time then this would make you ineligible for a refund.
  5. You understand that the Payment Facility may not be available in full or in part for certain categories of products and/or services and/or Transactions as mentioned in the Policies and hence you may not be entitled to a refund in respect of the Transactions for those products and /or services.
  6. Refunds, if any, shall be made at the same Issuing Bank from where the Transaction Price was received. Refunds shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees. For electronic payments, refunds shall be made through the Payment Facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).
  7. Refund shall be conditional and shall be with recourse available to PASHMKAAR in case of any misuse/fraudulent claim by you. Refunds shall be subject to you complying with Policies.
  8. PASHMKAAR reserves the right to impose limits on the number of Transactions or Transaction Prices that PASHMKAAR may receive from an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by RBI to provide enabling support facility for collection and remittance of payment or by an individual buyer during any time period and reserves the right to refuse to process Transactions exceeding such limit.
  9. PASHMKAAR reserves the right to refuse to process Transactions by users with a prior history of questionable charges including without limitation breach of any agreements by users with PASHMKAAR or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.
  10. PASHMKAAR may do such checks as it deems fit before approving the receipt of Transaction Price from you for security or other reasons at the discretion of PASHMKAAR. As a result of such a check, if PASHMKAAR is not satisfied with your creditability or genuineness of the Transaction / Transaction Price, it will have the right to reject the receipt of the Transaction Price.
  11. PASHMKAAR may delay notifying the payment confirmation i.e. delay to Dispatch, if PASHMKAAR deems suspicious or users conducting high transaction volumes, to ensure the safety of the Transaction and Transaction Price. In addition, PASHMKAAR may hold Transaction Price and PASHMKAAR may Dispatch or remit Transaction Price to law enforcement officials (instead of refunding the same to the user) at the request of law enforcement officials or in the event the user is engaged in any form of illegal activity.
  12. You acknowledge that PASHMKAAR will not be liable for any damages, interests or claims, etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond the control of PASHMKAAR.
Shipping Policy
  1. Shipping Method: Our Shipping is standard shipping which is free on all orders.
  2. Shipping Locations: We ship Pan India. All international destinations covered by our delivery partners.
  3. Processing Time: Orders are typically processed within 7-10 business days. Processing times may vary depending on order volume and product availability.
  4. Shipping Timeframes: Standard Shipping: 7-10 Days
  5. Shipping Costs: Free
  6. ⁠Tracking Information :Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the provided tracking number on our website or through the carrier's website.
  7. Delivery Issues: If you encounter any issues with the delivery of your order, such as delays or damaged packages, please contact our customer support team immediately. We will work to resolve the issue as quickly as possible.
  8. Returns and Exchanges: Mentioned in Disclaimer Part 6.
  9. Customer Support: Mentioned in Intellectual Property Claims.
  10. Special Circumstances: During holidays or periods oof high order volume, processing and shipping times may be longer than usual. We appreciate your patience and understanding during these times.
  11. Policy Updates: We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.
Indemnity and Release
You shall indemnify and hold harmless PASHMKAAR, its subsidiaries, affiliates, and their respective officers, directors, agents, and employees, from any claim or demand, or actions, including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms & Conditions or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.
Limitation of Liability
PASHMKAAR will not be responsible for any loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website. IN NO EVENT SHALL PASHMKAAR BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS AND CONDITIONS, EVEN IF YOU HAVE BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
Events beyond our reasonable control
PASHMKAAR will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control.
Waiver
If you breach these conditions and PASHMKAAR takes no action, PASHMKAAR will still be entitled to its rights and remedies in any other situation where you breach these conditions.
Governing law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Srinagar, Jammu & Kashmir, only.
Contact Us
Kindly contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website at info@pashmkaar.com.